NOTICE: We’ve launched a new online ordering system. You may need to create a new login.

We have some exciting news to share.We’ve officially upgraded our online ordering experience to be powered by Dutchie. This move helps us provide a faster, smoother, and more reliable way for you to shop with us, whether you’re ordering for pickup or delivery.

While the platform may look a little different, everything you love about shopping with us remains the same: Same team. Same products. Same commitment to quality and care.

Here’s what you need to know:

Logging Into Your Account

Because this is a new platform, your login may need a quick update.

If you already have a Dutchie account:

You can log in using your existing Dutchie email and password.

If you do not have a Dutchie account:

You’ll simply create one when placing your first order.

If you’re unsure:

Try creating an account using your email.

If the system says your email already exists, just click “Reset Password.”

Follow the steps to create a new password and you’ll be ready to go.

Frequently Asked Questions

Why did you make this change?

We made this transition to improve speed, stability, and the overall ordering experience. This platform gives us better tools to serve you long-term.

Will my previous order history show in my account?

Order history from I Heart Jane will not appear in your new online profile. However, we still have access to your past transactions internally. If you ever need information about a previous order, just reach out — we’re happy to look it up for you.

Are my loyalty points affected?

No — your loyalty points are not affected at all. Your rewards remain exactly the same.

Has anything else changed?

No — our product selection, pricing, policies, and team all remain the same. This update only affects the online ordering system.

What if I run into issues?

Please contact us at: 850-391-5455. We’re always here to help.

We truly appreciate you being part of our community and growing with us. This upgrade is one more step toward creating the best possible experience for you — online and in-store. Thank you for your continued support.

With gratitude,

The Surterra Team